Shipping Issues in a time of Covid 19
Hello, it's John, owner of O&M. I'll be frank with you.
We are living in irregular times. That's a fact.
Things about our country and the way we've always expected them to work are adjusting at all times, out of our control(you or I).
Specifically, shippers(UPS & USPS) have warned of delays due to the precautions they're taking for Covid-19. O&M has no control over this. The only thing we can maintain is our continued effort to make a fantastic and fresh cake and ship it on time for the date YOU SELECT.
When a cake arrives late, some customers have become angry and demanded to know "Why didn't you ship it sooner?" The answer is: we ship for the date YOU SELECT. If you want it earlier, set a delivery date for earlier. But we only ship fresh cakes with a minimal shelf life and an assumption for a reasonably on time delivery, so what to do with that cake when it arrives is your prerogative. (NOTE: plenty of shipments are still arriving on time, but delays are random and increasing).
Recently the United States Post Office has made some severe changes due to budget cuts and we're already seeing the results. Tracking for packages has been bizarre, shipments look like they've never left the shop, and there's been an increase in late deliveries. This is out of our control and it's happened very fast. We're a small shop trying to do a big thing and we're at the mercy of the world, just like the rest of you. But as I'd mentioned, O&M is still getting cakes out on time, or a day early when possible.
My final take on this is: I wouldn't have started this company if I didn't understand just how important these occasions are. That's why we work so hard. But during this time, my best advice is to be understanding and fluid in your plans. It's probably not the best time to plan a huge event on a specific day at a specific time that all hinges on a beleaguered postal service delivering your cake on time. Or if you do insist on this, plan ahead, order delivery early, freeze the cake, and thaw it on party day. If you can't do this, please don't buy here. The more time we spend re-explaining this to customers is less time we get to spend working efficiently to get everyone else's cake out a day early, that's just the truth.
UPS is also an option at checkout, and while they're not going through the same troubles as the post office, they're also seeing occasional late deliveries.
Sincerely not liking 2020,