Shipping

"When Should I Order?"

Hello, it's John, owner of O&M.  I'll be frank with you.
USPS has had various issues in certain sections of the country.  You're in the best position to know if your local deliveries are on time or not.

O&M has no control over this.  The only thing we can maintain is our continued effort to make a fantastic and fresh cake and ship it on time for the date YOU SELECT.   

When a cake arrives late, some customers have become angry and demanded to know "Why didn't you ship it sooner?"  The answer is: we ship for the date YOU SELECT.  If you want it earlier, set an earlier delivery date.  But we only ship fresh cakes with a minimal shelf life and an assumption for a reasonably on-time delivery, so what to do with that cake when it arrives is your prerogative. 

My final take on this is: I wouldn't have started this company if I didn't understand just how important these occasions are.  That's why we work so hard.  But during this time, my best advice is to be understanding and fluid in your plans.  It's probably not the best time to plan a huge event on a specific day at a specific time that all hinges on a beleaguered postal service delivering your cake on time.  Or if you do insist on this, plan ahead, order delivery early, freeze the cake, and thaw it on party day.  Or spend the money on a faster/more reliable shipping.  If you can't do this, please don't buy here.  

UPS is also an option at checkout, and while they're not going through the same troubles as the post office, they're also seeing occasional late deliveries.  UPS has been more reliable but be aware they don't deliver on Saturdays or Sundays so you'll need a business day for delivery.

There's no such thing as too early.  Early orders allow us to plan accordingly, but your cake is still baked up and sent close to your date, to optimize getting your pup the freshest and fastest cake possible.  Last minute orders can be limited on designs or flavors, so order now to get what you want.  Please don't select a delivery date and then leave the item in your cart until the last minute, that date may be closed by then.

While we can't control shippers during this time, we typically suggest this Delivery Date chart:

• Need Monday: Deliver MONDAY
• Need Tuesday: Deliver MONDAY
• Need Wednesday: Deliver TUESDAY
• Need Thursday: Deliver THURSDAY
• Need Friday: Deliver THURSDAY
• Need Saturday: Deliver FRIDAY
• Need Sunday: Deliver FRIDAY

Thanks, y'all.